Entries submitted (as on 20.03.2017)

D1: ‘AboutMe’ online access tool (New Zealand)
D2: AskUs a query-based online knowledge base (New Zealand)

D1: ‘AboutMe’ online access tool (New Zealand)


 

 

 

 

 

Entry by: Office of the Privacy Commissioner, New Zealand

‘AboutMe’ online access tool
The Privacy Commissioner developed an online tool called AboutMe to make it easier for individuals to ask agencies for their personal information by helping to draft a template email with all the details agencies need to respond to information requests. AboutMe also helps agencies by standardising requests for personal information and ensuring that they include all the relevant detail.

Why the initiative deserves to be recognised by an award?*
The AboutMe tool seeks to give better effect to a fundamental individual right and to ‘make privacy simple’ for both the subject and the data controller.

* Non-competition entry: New Zealand has exempted itself from the competition as the ICDPPC Chair, who is judging the competition, is also the New Zealand Commissioner. This entry is for illustrative purposes only.

Complete entry available here.

 

D2: AskUs a query-based online knowledge base (New Zealand)

 

 

 

 

Entry by: Office of the Privacy Commissioner, New Zealand

AskUs a query-based online knowledge base
AskUs is a query-based online knowledge base that is subject specific to privacy and New Zealand’s privacy legislation. Individuals are able to pose privacy-related questions to AskUs by entering their query in the AskUs online search field. The system is designed to produce a closely or exactly matching answer to the question.

Why the initiative deserves to be recognised by an award?*
AskUs is a flagship example of how the Office of the Privacy Commissioner is strategically configuring its resources to be able to assist more people more easily by providing smarter and more efficient online services. Digital technology and the Internet allow organisations to be able to help more people with more targeted tools for delivering assistance and advice.

The Office of the Privacy Commissioner is of the view that AskUs is achieving an important key performance indicator by making its advice and assistance available as easily, accessibly and widely as possible. While a formal evaluation of AskUs has yet to be carried out, it appears the online tool is reducing the enquiries workload on staff, freeing them to carry out other jobs.

AskUs is an example of how a successful and effective tool can be considered for use by other data protection and privacy authorities in their own moves to provide better public services within their respective privacy jurisdictions.

* Non-competition entry: New Zealand has exempted itself from the competition as the ICDPPC Chair, who is judging the competition, is also the New Zealand Commissioner. This entry is for illustrative purposes only.

Complete entry available here.